For deliveries within the European Union, the applicable VAT is included in the final price.

For deliveries outside the European Union, including the United Kingdom, VAT is excluded and the order is treated as an export. Local VAT, customs duties and import charges may be collected by the carrier or local customs authorities upon import.

For private customers located within the European Union, VAT is included according to the applicable VAT rules for the destination country.

Eligible EU businesses with a valid VAT number may qualify for an intra-Community supply without VAT.

The VAT number must be valid and correspond to the billing information provided with the order. Please contact us if you need assistance before placing your order.

You can enter your VAT number directly from your shopping cart before proceeding to checkout.

It can also be added to your customer account information.

Please use the dedicated VAT Number field and enter your complete VAT number, including the two-letter country code (for example: BE, FR, DE, NL, etc.).

If your company is established in another EU member state and qualifies for an intra-Community supply, your VAT number will be taken into account when processing your order.

Orders shipped outside the European Union are invoiced without EU VAT.

The customer may need to pay local VAT, import duties and customs clearance fees when the goods enter the destination country.

Yes. A proper invoice is issued for every order. If you are ordering on behalf of a company, please make sure your company and VAT details are entered correctly during checkout.

ExclusivIT ships throughout most European countries and to selected destinations outside the European Union.

Available destinations and shipping costs are displayed during checkout. If your country is not available, please contact us.

Yes. Our shipments are securely packed and insured during transportation. Tracking information is provided once the order has been dispatched.

Delivery time depends on product availability and destination.

Products available from stock are normally prepared for shipment quickly, while products requiring supplier replenishment may require additional time. The availability indicated on the product page provides the best estimate available at the time of ordering.

Some products are not physically stored at our premises but are available from our distributor or manufacturer.

In this case, the product is ordered specifically for you and the indicated delivery time is based on the latest information received from our supplier.

Please inspect the parcel when it is delivered whenever possible.

If you notice visible damage, take photographs of the packaging and the product and contact us as soon as possible so that we can assist you with the transport claim.

We source our products through official manufacturers and authorized distribution channels.

This ensures that the products we sell are genuine and benefit from the applicable manufacturer's warranty and after-sales support.

Absolutely. Product compatibility and system synergy are an important part of our approach.

Tell us about your current equipment, room size, listening habits and musical preferences, and we will be happy to help you select the most suitable components.

Yes. We can recommend complete stereo and home cinema systems based on your room, budget, preferred sound signature and existing equipment.

Our recommendations focus on component synergy rather than simply selecting products within a given price range.

Yes. Selected Hi-Fi and Home Cinema products can be demonstrated at our premises in Belgium by appointment.

Please contact us beforehand so that we can confirm the availability of the equipment you would like to audition.

Unless clearly stated otherwise on the product page, loudspeakers designed to be sold as stereo pairs are priced per pair.

Center speakers, subwoofers and certain individual loudspeaker models are priced individually.

Eligible consumers purchasing online benefit from the applicable 14-day right of withdrawal under European consumer legislation.

Conditions and exclusions are explained in our Refund Policy.

Products sold by ExclusivIT are covered by the applicable legal warranty and, where relevant, the manufacturer's commercial warranty.

Warranty conditions can vary by manufacturer and product category. Contact us if you need confirmation for a specific product.

You can contact us directly for assistance with installation, configuration, product questions, warranty matters or after-sales support.

We remain your point of contact after the sale and will assist you in coordinating with the manufacturer or distributor when necessary.