Privacy Policy

Last Updated: 28 August 2026

At ExclusivIT, we believe that trust is as important as sound quality. We are committed to protecting your privacy and handling your personal information with transparency, security, and respect.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit www.exclusivit.eu, create an account, place an order, contact our team, or subscribe to our communications.

We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Belgian and European legislation.

1. Data Controller

Exclusive Technology SRL
Rue du Trieu Braibant 23
6180 Courcelles
Belgium

VAT: BE0837.579.162
Email: info@exclusivit.eu
Website: www.exclusivit.eu

2. Information We Collect

We only collect information necessary to provide our services, process orders, improve your experience, and comply with legal obligations.

Account Information

• Name and surname
• Email address
• Telephone number
• Billing and shipping addresses

Order Information

• Products purchased
• Order history
• Delivery details
• Warranty and support information

Website Usage Information

• IP address
• Browser type
• Device information
• Pages visited
• Traffic source information

Communication Information

• Contact form submissions
• Email correspondence
• Support requests

3. How We Use Your Information

Your information may be used for the following purposes:

• Processing and delivering orders
• Providing customer support
• Managing warranties and returns
• Improving website performance and user experience
• Preventing fraud and protecting website security
• Sending newsletters and promotional communications (with consent where required)
• Complying with legal, accounting, and tax obligations

4. Legal Basis for Processing

Under GDPR, we process personal data on one or more of the following legal bases:

• Contract Performance: to process orders and provide requested services.
• Legal Obligations: accounting, tax, and regulatory requirements.
• Legitimate Interests: website security, fraud prevention, and service improvements.
• Consent: newsletters, marketing communications, and optional cookies.

5. Payment Security

ExclusivIT does not store complete payment card information on its own systems.

Payments are processed through trusted payment providers using secure, encrypted connections and industry-standard security practices.

6. Who We Share Data With

We never sell your personal data.

Personal data may be shared only when necessary with:

• Shipping and logistics providers
• Payment service providers
• Technology and hosting partners
• Analytics and marketing platforms
• Authorities where legally required

All service providers are expected to process personal data securely and only for the purposes for which it was provided.

7. International Transfers

Some of our service providers may process information outside the European Economic Area.

Where this occurs, appropriate safeguards are implemented, including Standard Contractual Clauses or other GDPR-approved transfer mechanisms.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy and to comply with legal obligations.

• Orders and invoices: up to 10 years
• Customer service communications: up to 3 years
• Newsletter subscriptions: until withdrawal of consent
• Website analytics data: according to platform retention settings

9. Your GDPR Rights

You have the following rights regarding your personal data:

• Right of access
• Right of rectification
• Right of erasure
• Right to restrict processing
• Right to object to processing
• Right to data portability
• Right to withdraw consent

To exercise any of these rights, please contact us at info@exclusivit.eu.

10. Cookies

Exclusivit uses cookies and similar technologies to improve website functionality, analyze traffic, and personalize your experience.

Cookie Categories

• Essential Cookies: required for website operation.
• Analytics Cookies: help us understand website usage.
• Functional Cookies: remember preferences and settings.
• Marketing Cookies: support relevant advertising and remarketing activities.

You may adjust cookie preferences through your browser settings or our cookie banner.

11. Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, disclosure, or alteration.

While no online service can guarantee absolute security, we continually review and improve our security practices.

12. Marketing Communications

If you subscribe to our newsletter, we may send updates about:

• New products
• Exclusive promotions
• Buying guides
• Hi-Fi and home cinema insights
• Events and product launches

You can unsubscribe at any time using the link included in every email.

13. Contact Us

If you have questions regarding this Privacy Policy or how your personal data is processed, please contact us.

Exclusive Technology SRL
Rue du Trieu Braibant 23
6180 Courcelles
Belgium

Email: info@exclusivit.eu

ExclusiviIT is committed to delivering premium audio experiences while respecting your privacy and protecting your personal information.